Privacy policy

Kolpa van der Hoek, located at Straatweg 94 3051 BL Rotterdam, is responsible for the processing of personal data as shown in this privacy statement.

Personal data that we process

Kolpa van der Hoek processes your personal data because you use our services and / or because you provide this data to us yourself. Below you will find an overview of the personal data we process:

• First and last name
• Address data
• phone number
• E-mail address
• Information about your activities on our website
• Internet browser and device type

Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at rotterdam@kolpavanderhoek.nl and we will delete this information.

For what purpose and on what basis we process personal data

Kolpa van der Hoek processes your personal data for the following purposes:

• To be able to call or e-mail you if necessary to carry out our services
• Collection of anonymized web statistics

Kolpa van der Hoek does not make decisions based on automated processing on matters that can have (significant) consequences for people.

How long we keep personal data

Kolpa van der Hoek does not store your personal data longer than is strictly necessary to realize the goals for which your data is collected. We use the following retention periods for the following (categories) of personal data:

• Data needed for statistics
  This data is stored anonymously for an indefinite period in our web analysis program and cannot be traced back to a natural person.
• Data from (interest) forms
  This data is stored indefinitely in our CRM system RealWorks, which is only accessible to active employees of Kolpa van der Hoek. In addition, the data is stored for 1 year in the website database and then automatically deleted.
  Sharing personal data with third parties

Kolpa van der Hoek only provides to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or comparable techniques, that we use

Kolpa van der Hoek only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via the settings of your browser.

View, adjust or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Kolpa van der Hoek and you have the right to data portability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to rotterdam@kolpavanderhoek.nl. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. Kolpa van der Hoek would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do this via the following link: https://autoriteitpersoonsgegevens.nl